Terms & Conditions - Please Read Carefully


In General

    Any use of you by our Website is subject to your acceptance of these Terms & Conditions and our Privacy Policy.

    Bella Grace Event Dresses' ("Bella Grace Event Dresses" "bgeventdresses" "we" "our" "us") Website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Website (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.bgeventdresses.co.uk. We recommend you should keep a copy of the TOS for future reference.

    In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Bella Grace Event Dresses' Privacy Policy before you register to use this Website or any of this Website's services. We reserve the right to only accept orders from those over 18 however.


    We may modify the TOS from time to time. You should check this page regularly to take notice of any changes we have made to the TOS. If you do not agree to any change to the TOS then you must immediately stop using the Website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


    From time to time, we may restrict access to some parts or all of this Website. This Website may also contain links to other websites, which are not operated by Bella Grace Event Dresses (the "Linked Sites"). Bella Grace Event Dresses has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. 

Company Details

This website is owned and operated by Bella Grace Event Dresses. Bella Grace Event Dresses and bgeventdresses are trading names of Bella Grace Apparel LTD, a company registered in England and Wales under registration number 10130633. Our registered address is, Willow House, Ingleden Park, Swain Road, Tenterden, Kent, TN30 6SL, United Kingdom. 


Legal Notice

All notices from Bella Grace Event Dresses to You may be posted on our Website and will be deemed delivered within thirty (30) days after posting. Notices from You to Bella Grace Event Dresses shall be made either by email to info@bgeventdresses.co.uk or by mail, sent to our address at: Willow House, Ingleden Park, Swain Road, Tenterden, Kent, TN30 6SL, UK. Delivery shall be deemed to have been made by You to Bella Grace Event Dresses five (5) days after the date sent.

This website, its contents and any contracts arising out of it are governed solely by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these TOS shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these TOS and shall not affect the validity or enforceability of any remaining provisions.


Copyright Notice

All content appearing on this Website is the property of: Bella Grace Event Dresses. Copyright © 2016 Bella Grace Event Dresses. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Bella Grace Event Dresses. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Bella Grace Event Dresses. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Bella Grace Event Dresses or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bella Grace Event Dresses and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bella Grace Event Dresses believes that customer conduct violates applicable law or is harmful to the interests of Bella Grace Event Dresses and its subsidiaries. 

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Bella Grace Event Dresses will report any such breach to the relevant law enforcement authorities and disclose your identity to them. 
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. 
 

Privacy Policy

Our privacy policy can be viewed by clicking on the following link: Privacy Policy

Terms Of Sale

You will indicate by completing the appropriate order form on the site the products that you wish to order. By placing an order you are offering to purchase a product on and subject to the following TOS. All orders are subject to availability and confirmation of the order price. In order to contract with Bella Grace Event Dresses, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. At the time you place an order, you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. Bella Grace Event Dresses retains the right to refuse any request made by you. 

Bella Grace Event Dresses must receive all payments in full for your order before it can be accepted. Once credit or debit card authorisation has been confirmed and stock levels have been checked, we will accept your order. If your order is accepted we will inform you by sending you an acknowledgment email and we will confirm the identity of the party which you have contracted with. A contract between us for the purchase of the goods will not be formed until your payment has been approved us and we have debited your credit or debit card. 

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 


In exceptional circumstances, if we are not able to meet the requested delivery date, you will be fully refunded with the original price. We will notify you by email or by telephone. In no circumstances will we be liable to you for any additional amounts.


Shipping and Delivery

We highly recommend that you order your dress in plenty of time before your intended event to ensure that you get the dress you want. If you enter a wear date then we can let you know if your dress will be available by that date.

At this time, Bella Grace Event Dresses ships merchandise to locations within the United Kingdom. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from the supplier or from postal delays or force majeure for which we will not be responsible.  

It is also crucial to measure yourself carefully and check your size according to the size chart of the designer you wish to purchase, prior to placing an order. We will not be held responsible for problems resulting from the failure to follow this advice carefully.


Delivery

Standard delivery: 3-5 business days for in stock items unless otherwise specified. 
Special Order items: 2-9 weeks depending on the supplier. Please read the section below titled 'Special Orders'. 

For bespoke orders, please check with us first.

All items require a signature upon delivery.


We charge a standard delivery fee of £10 to cover postage and packaging costs to anywhere in the UK. Where multiple items are purchased, we will combine postage so that you are never charged more than £10 per order.

In exceptional circumstances where a rush on an order is required, please let us know. We charge an extra £50- £100 for rush orders depending on the supplier and time frame given for when the dress is needed.

International Shipping

Additionally, Bella Grace Event Dresses ships merchandise to certain International locations. Individuals wishing to place an international order are advised to contact Bella Grace Event Dresses prior to placing such an order.The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to you.Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.


Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Bella Grace Event Dresses is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Returns & Exchanges

ONLINE RETURNS: Where an item has been ordered online and has not been previously seen by you in our showroom, please follow the procedure below.

On the rare occasion that you choose to return an item ordered online, please email info@bgeventdresses.co.uk within 3 days of receiving your order. You will then receive an authorisation code which you will need to write on your returns form. You will have a total of 14 days after receiving an item to return it. Please return it with labels still attached to the dress and with the enclosed returns form with authorisation code and all the original packaging to: Bella Grace Event Dresses, Willow House, Ingleden Park, Swain Road, Tenterden, Kent, TN30 6SL. UK.


As part of our quality control, we individually check and photograph all dresses before sending. We would therefore kindly ask that you carefully try on the dress without removing any attached labels or having on anything (such as jewellery or heeled shoes) that may damage the dress.

Please also note that our dresses are dispatched with an affixed company sash. This does not affect your ability to try on the dress. The sash must be kept intact in order to be able to return the dress; the dress will be automatically deemed non-refundable if this sash is detached.


We will, unfortunately, be unable to accept a return of items where these instructions have not been followed.
You will be responsible for the costs of returning the items and also for ensuring their safe delivery. The item returned is your sole responsibility until it is received by us. We, therefore, encourage you to use a secure method that has adequate insurance cover and that you also obtain an adequate returns receipt.
Upon receiving the returned item and satisfying all the above requirements, a refund minus the cost of postage and packaging will be credited to your original payment method.

If you haven't received your goods but they are still in transit to you, then you will need to return them following the above procedure.

Please follow the above procedure for exchanges. On receipt of the item to be exchanged, we will post out the new item to you.  Please note that this can only be done once, per order/item and may be subject to a delivery charge.

For International orders, please follow the above procedure. Please note that you will be responsible for all costs incurred on returning the item back to us including any fees or taxes. These payments are to be paid at the time of shipping as goods received by UK customs will not be released until such has been paid. Customers are advised to take out insurance for orders being sent out on their behalf. We will not be held responsible for any damages during transit.


             IN STORE PURCHASES, SPECIAL AND BESPOKE ORDERS

For items purchased directly from our showroom, you will have 7 days to return it to us. Please return it with labels still attached to the dress and all the original packaging. 

We offer a bespoke service where we can order certain items not featured on our website, especially sourced and tailored to a customer's specific needs. We can also place a special order for dresses we do not have in stock but can be obtained via our suppliers. These will require at least a 50% non-refundable deposit to secure the order and are non-refundable once fully purchased.



Hire Policy

Please note that only selected styles are available for hire.


.Contact us on info@bgeventdresses.co.uk to confirm whether your chosen style is available for hire (and in your specified colour and size).

.We will require details of your event/wear date and preferred hire period (either 3 or 7 days).
.The above should be done at least 10 days in advance of your wear date.


.Once we send a confirmation email that your specified dress is available to hire and customers wish to proceed with the hire, we will then send a second email stating product details, hire period and costs. We will then require payment for the dress to be dispatched. Following receipt of payment, we will then dispatch the dress and send a confirmation email with an attached invoice. Customers will then be able to track your dress from that date to point of delivery.


.Your order will arrive by tracked courier service by 5 pm on your specified delivery day.
.It is the customer's responsibility to send the dress back. We request that the dresses are returned in the same box and packaging that they are supplied in and the enclosed returns form completed.


.On receipt of the dress, we will arrange for cleaning of the garment. Added charges are applied for posting out(only) of the dress as well as for dry cleaning services.
.Under no circumstances are customers permitted to dry clean or alter the dresses. In the event of this, full RRP cost of the dress will be applied.

.Once the dress has been dispatched to the customer, costs of hiring will be nonrefundable.


Costs of hiring:

Dresses available to hire are at a cost of 20% of original RRP  if hired for 3 days and 30% of original RRP if hired 7 days.
.An additional fixed charge of £50 is applied to cover costs of postage/packaging & dry cleaning.
.Please, note that 'hiring-period' - either 3 or 7 days -is calculated from the date that the dress is received by the customer (day 0) till the day it is received back by us (day 4 or 8).
.Dresses received outside the agreed hire period will incur further costs. This is charged at 3% of RRP for every day the return is late.


.We require a holding deposit. This will vary according to the dress and we will let you know how much this will be when you contact us. Following the return of the dress, this will be refunded (in form of original payment) minus the hiring costs stated above.


.Dresses must be returned in suitable condition without structural damage/fault/or permanent stains. Customers are responsible for loss/destruction/theft/fire/permanent/major stains or any other irreversible damage.
If returned with any form of irreversible damage customers must pay the full RRP in accordance with that published on our website.


.Customers must be over 18 and legally able to enter into a binding contract.


Price Match Policy

    Bella Grace Event Dresses is an authorised retailer for all the designers on our website. You can find us listed as an authorised retailer on the manufacturer’s websites, and when you order a dress from us it will ship with all original tags attached. 


      Bella Grace Event Dresses is happy to offer a price match guarantee on all our products.  If you find the same dress at a lower price within 7 days of your purchase, we will match that price. 

      To be eligible for a price match, the competition retailer must be authorised by the designer to sell the item at that price, and they must have the item in that same colour, style and size currently available in stock at the time of your request. We will require proof of where the item is available to purchase at a lower price within 7 days of your purchase. We are unable to offer a price match on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.


    Value Added Tax and Pricing

    Bella Grace Event Dresses charges value added tax for merchandise ordered on this Website based on the applicable value added tax rate of 20%. All online orders will be charged in British Pounds Sterling (£), but exclude postage and packaging. Prices quoted on the website are indicative only and are subject to change.


    Promotion Codes

      Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published, if provided.


    Warranties

    The information and content on this server are provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Website is provided by the advertiser or manufacturer only, and not by Bella Grace Event Dresses.
    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Bella Grace Event Dresses is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.


    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Bella Grace Event Dresses.
    The inclusion of material on this server does not imply any endorsement by Bella Grace Event Dresses, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Bella Grace Event Dresses tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

    Payment

    You may purchase merchandise from this Website by using any one of the listed payment options. We accept the following payment methods: Visa, Visa Electron, Mastercard, American Express, JCB, Discover Network, Diners club, PayPal and bank transfer. 

    Bella Grace Event Dresses reserves the right to change its payment procedures at any time without prior notice to you.

    Cookies

    We use cookies when using our site. Cookies are bits of electronic information that a Website may transfer to a visitor's computer to identify specific information about the visitor's visit to the Website. Cookies help to analyse web traffic and to respond to your needs by gathering and remembering information about your preferences. Cookies do not give us access to your computer or any information you choose not to share with us. By using our site, you agree with us placing these sorts of cookies on your device and accessing them when you visit the site in the future.  If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.  Further information about cookies can be found at www.aboutcookies.org.  Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site. 

    Complaints 

    We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise: please contact us by email or by writing to us at: Willow House, Ingleden Park, Swain Road, Tenterden, Kent, TN30 6SL, UK, if you have any complaints or comments. 


    Miscellaneous

    VOID WHERE PROHIBITED: Although the information on this Website is accessible worldwide, not all products or services discussed on this Website are available to all persons or in all geographic locations or jurisdictions. Bella Grace Event Dresses and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made of the materials on this Website is void where prohibited.
    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Bella Grace Event Dresses with respect to this Website. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Bella Grace Event Dresses with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by Bella Grace Event Dresses. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.