If you need your dress urgently please contact us directly so that we can ensure we get it to you on time.
At this time, Bella Grace Event Dresses ships merchandise to locations within the United Kingdom. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from the supplier or from postal delays or force majeure for which we will not be responsible.
It is also crucial to measure yourself carefully and check your size according to the size chart of the designer you wish to purchase, prior to placing an order. We will not be held responsible for problems resulting from the failure to follow this advice carefully.
Standard delivery: 3-5 business days for in stock items unless otherwise specified.
Special Order items: 2-9 weeks depending on the supplier. Please read the section below titled 'Special Orders'.
All items require a signature upon delivery.
We charge a standard delivery fee of £10 to cover postage and packaging costs to anywhere in the UK. Where multiple items are purchased, we will combine postage so that you are never charged more than £10 per order.
Bella Grace Event Dresses offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our designer suppliers. These items that are not currently in stock are termed 'special orders' and will take longer to dispatch to you. We estimate that this may vary between 2-9 weeks, depending on the supplier. Hence we require you to input a wear date that we will endeavour to meet. The availability and expected delivery date of a special order will be confirmed within 2 working days.
If we are unable to meet this wear date then we will ask you whether you wish to proceed with or cancel the order. If you choose to cancel the order then you will receive a full refund.
Consequently you may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once designer stock has been delivered to us. Bella Grace Event Dresses will only take advance purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding advance purchase are the same as those for any other purchase at Bella Grace Event Dresses. Alternatively, you may simply choose to email us for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy advance payment orders and customers making advance payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery once an item is in stock. Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have emailed us for notification of the arrival of a specific product featured on our Website, we will attempt to notify you by email within 48 hours of the product becoming available on the Website. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
In exceptional circumstances where a rush on an order is required, please let us know. We charge an extra £50 for rush orders.
Additionally, Bella Grace Event Dresses ships merchandise to certain International locations. Individuals wishing to place an international order are advised to contact Bella Grace Event Dresses prior to placing such an order.The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to you.Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Bella Grace Event Dresses is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.